Due to a family emergency we will be closed for a few weeks!       

Thanks for your understanding.

RETURN POLICY

RETURNS / EXCHANGES / REPAIRS

Zenzoey wants you to be 100% happy with your purchase.  However sometimes something might be wrong, the color, size, etc.   We get that!  So we offer you an easy return policy to make it simple.  We give you 14 days.

Merchandise can be returned unworn and in its original condition for any reason if you are not completely 100% satisfied with your purchase, or if you would like to exchange it for something else within 14 days of purchase.   Please tell us about your item by filling out our return form and sending the completed form to returns@zenzoey.com.  We will gladly process an exchange or refund the full amount paid (less shipping charges) within 14 days of purchase.   Jewelry must be returned in original condition – unworn and with tags.   Please provide the original receipt of merchandise.  Exchanged merchandise will be charged shipping (if applicable) for exchanged merchandise and is the responsibility of the purchaser. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days from receipt of the returned merchandise. 

Please package your item in its original box with extra padding to prevent damage during shipping.  When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. 

Zenzoey Jewelry and Accessories is not responsible for items lost in transit.

Items returned AFTER 14 days from the delivery date are only eligible for exchanges or store credit.  No refunds or exchanges will be permitted after 30 days from the delivery date.

We’ll send you a confirmation email as soon as your return has been received;  please note that it may take 7-10 business days from the date you received this email for your refund to be processed.  If returning for credit, a Zenzoey Jewelry and Accessories code will be emailed to you in the amount of the items received.  If it was a gift, please include the gift giver’s full name or email address so we can search for the order information.  If you do not have this information, we are happy to help!  You can email customer service at customerservice@zenzoey.com 

Exclusions Charity, Custom Designs and Sale items cannot be returned or exchanged are not eligible for returns/exchanges.  Gift cards are not redeemable for cash and cannot be returned for refund.


M A I L I N G  A D D R E S S :

Zenzoey Jewelry & Accessories

Attention: Returns Department

P.O. Box 1946

Park City, Utah 84060

REPAIRS

Your jewelry is guaranteed to be free of manufacturing defects for 4 months from the date of purchase. We are pleased to offer free repairs within the first four months of the purchase date.  Any repairs after this time will need to be accessed on an individual basis.  Please fill out this form and email it to returns@zenzoey.com, ideally with a picture of the piece and/or description of how it broke.  There will a repair fee which will be accessed and emailed back to you, once we receive the merchandise and inspect it.  Fees will include cost of additional parts if needed and shipping.   (Please keep all parts to the piece to return as complete as possible)